Rachel Collis

How You Can Make 2013 A Successful Year

Posted on January 3, 2013January 3, 2013 by Rachel Collis

So here we are in 2013. What will it take for you to define this year as successful?

Let’s start by looking back on 2012. What did you achieve? What mistakes did you make? Where do you feel you failed?

measuring up (Photo credit: woodleywonderworks)

Did you get a promotion or an increase in salary? Did you buy something important like a house or a car? Did you fail to get elected to serve as President of the USA?

It can be easy to focus on these external markers of success or failure. But what about your internal yard stick? How much were you the person you want to be? How often were you mindful or generous or brave or loving or …(insert your own values here).

How good were you at noticing the times when you weren’t living your values and then gently adjusting your behaviour so it aligned more closely with who you want to be?

‘Values are your heart’s deepest desires for how you want to behave as a human being. Values are not about what you want to get or achieve; they are about how you want to behave or act on an ongoing basis.’

Russ Harris – The Happiness Trap

Measuring your life by what you achieve isn’t wrong but the research suggests that we over estimate the impact of these events. We think that if we get the good job and nice house we will be happy and so we conscientiously pursue those goals. Sometimes we are so busy striving that we neglect other important aspects of our life, like nurturing our health and our relationships, and we forget who we are and what we want to stand for.

The second way of measuring your life – Did I live my values? Was I the person I want to be? – is both more likely to create richness and meaning and will tend to support you in making those moment to moment choices that determine the direction of your life.

So as you review 2012 and before you set yourself some goals for 2013, spend a few moments revisiting your values. Lundgren’s Bull’s Eye activity is a cool way of doing this.

How Moments of Joy and Pain Can Help You Work Out What Really Matters To You

Posted on December 11, 2012 by Rachel Collis

In this noisy world, where we are bombarded with messages telling us what to think and do, it can be hard to work out what is really important to us.

In this Big Think Interview, Steve Hayes gives two suggestions for how to connect with your values:

1. Take a moment to focus on what causes you emotional pain. What upsets, saddens or angers you? Then ask yourself, ‘What do I care deeply about here?’.

‘Look where the pain is. Flip it over; you’ll find that’s where the values are.’

This approach of looking for what our pain is telling us about what really matters can protect us from responding to pain in a way that narrow down our life. For example:

‘most people are hurt deeply by betrayals in relationships. And what your mind tells you to do is, don’t be so vulnerable; don’t be so silly; don’t open yourself up; don’t be so trusting; you can be betrayed. In fact, the reason why you hurt so much is that you want relationships that are loving, committed, intimate; you want trust. And what your mind is telling you to do in a way is, don’t care about that so much so that you won’t be hurt so much. It might be better to really get up against and sort of contact that caring, and maybe take a more loving stance even with your own pain, and keep your feet moving towards what you really want, because the cost in terms of intimacy and connection and caring that comes when you try not to be vulnerable, when you’re constantly looking out for betrayals of trust, is too great. It makes it very hard to have relationships of the kind that you really want.’

2. Notice what brings you joy and ask yourself, ‘What does this tell me about what matters to me? About who I want to be in the world?’

‘Think of the times that you’ve felt most with yourself, most connected, most vital, most energized, most flowing, natural. And if you take some of these specific memories and you walk inside them, you’re going to find that there’s things in there that you care about. There’s things in there that, when it’s really working well, are kind of a lighthouse, like a beacon in the distance, that you can move towards.’

‘Go inside the sweetness of life, catch the places where you genuinely were moved by or connected with life, and you’ll find in there kind of a light that can direct you when the cacophony gets very noisy and you get confused and lost, that can direct you towards what you care about.’

According to Steve, Acceptance and Commitment Therapy (ACT) is about:

‘living in accord with your values and in a way that is more open and accepting of your history as it echoes into the present, that’s more self-affirming, self-validating and values-based.’

…and it is based on science!

(For Brisbane based readers: I am running a session on Acceptance and Commitment Therapy at The Relaxation Centre of QLD on Sunday 16th December. We will be doing both of the activities above plus a lot of others – I am very much looking forward to it! If you are in Brisbane and you happen to be free it would be lovely to see you there. All proceeds go to the centre.)

If You Can’t Have It All, What Can You Have?

Posted on October 29, 2012 by Rachel Collis

I believe that we have been sold a myth. A myth that tells us ‘If you try really, really hard then you can have it all’ – love; money; success; a wonderful family; happy kids; health; a beautiful body; a lovely home…

This myth can exhaust us. We run around trying to get everything right. Feeling anxious about all we haven’t done.

My messy garden. I decided to grow some veggies – then I neglected them and they died

The messy garden; the plump belly; the distracted attention we give to our partner. The job list at work that never seems to get any shorter. The school tuck shop duty we didn’t do.

We think that if we were just more organised, smarter, better in some ill-defined way; then we would be doing all of these things with grace and flair.

But what if we were to accept that we can’t actually do it all or have it all? What would that be like?

Instead of focussing on getting everything right, perhaps we could give our attention to becoming more and more like our ideal self. We could focus on living our values.

Perhaps you can’t have it all but instead over time you can become a better version of yourself.

In order to become more like your ideal self, you have to decide what you want that person to be like. Rob has gathered together some values clarification exercises here that might help you to decide who you want to be.

However, I need to give you a warning.

Knowing your values may not actually make your life easier. Moment by moment, again and again, you will still have to choose – do I give my attention and energy to my kids, my work, my partner, my health, the housework…?

And that choice is sometimes painful. At those moments, try asking yourself: What would the person I want to be do now? It might help you to make choices that lead to a life that is rich and meaningful And that might just be better than having it all.

What do you think? Can we have it all?

(This blog post has developed as a result of some conversations I am having with CEO’s and senior managers about their experiences of meaningful success. I would like to thank Jayne Gallagher, Manager Product and Market Development at Australian Seafood CRC and Tristan White, CEO of The Physio Co for exploring this topic with me.)

What To Do With Feelings of Shame

Posted on October 11, 2012October 11, 2012 by Rachel Collis

Do you think it is bad to feel ashamed?

In this interview, Maarten Aalberse suggests that we have a tendency to feel ashamed about feeling shame and that this causes us problems. He suggests responding to those feelings with empathy and compassion instead of trying to reject these painful emotions. What does that look like?

Shame comes up quite often for me. The other day, a participant in a session I was facilitating said, ‘Well I think this sort of thing is a waste of time. Nothing ever changes as a result.‘ and pop there it was… shame. Gnawing away at my gut. Making me want to crawl into a corner and hide.

My mind went into overdrive: I am a waste of space. All those years of training were a waste of time. I have been deluding myself. It was all pointless. ( I actually feel a bit ashamed letting you know the crazy thoughts my mind can come up with!)

And then, I remembered Maarten’s suggestions and I breathed and asked myself , ‘Can I turn towards this pain with kindness? Can I hold these feelings with compassion? Can I use all of those years of training to choose my next words? Even though the urge to react is so strong?’

This sounded like a good plan, so instead of getting defensive I responded with curiosity, ‘What would have to happen for today to be worthwhile? What would we each need to do?‘

The conversation moved forward and we made a plan.

I think that Maarten may be right. That allowing those feelings to be there and treating them with kindness may lead to more effective responses.

What about you…are you ashamed of shame? What happens when you treat those feelings with compassion instead? Does that work better for you?

You Probably Aren’t the Best Person for the Job

Posted on September 27, 2012 by Rachel Collis

Do you ever feel like you might not be the best person for the job?

think stencil art & graffiti cat (Photo credit: urbanartcore.eu)

Do you sometimes worry that people will find you out and realise that you aren’t smart enough or knowledgable enough or skilful enough for the job?

Do you sometimes get distracted by the fear that people are thinking that you are the wrong person for the job? That they are wishing they had a different boss, coach, project manager … even graffiti artist?

When that fear that you aren’t quite good enough comes up, what do you do?

When I am in the grip of that fear I can tend to push myself too hard, trying to be perfect. I can become preoccupied with scanning for signs that people are judging me and finding me wanting. I can ruminate over and over on the 1 piece of negative feedback I was given after a workshop and ignore the 99 pieces of positive feedback.

Apparently I am not alone. Most of us have this fear at some time. It even has a psychological name – Impostor Syndrome. You can take a test here to see how bad your ‘impostor syndrome’ is. It is particularly common in high achievers. Which is oddly reassuring!

If you look at your ‘I’m not good enough’ thoughts then you might just realised that, to a degree, these thoughts are actually right. There are almost certainly people who are more skilful than you at your job. They might even be sitting in the next cubicle to you.

What would happen if you accepted the fact that you probably aren’t the best person for the job?

Sit with that question for a moment. See what turns up for you.

Perhaps your focus might become about growth, on becoming better rather than being the best? On admitting mistakes and the gaps in your knowledge and asking for help?

You may also notice that you have one big advantage over the person who is better at this. You are there and they aren’t.

So what is the best way to deal with the fact that you probably aren’t the best person for the job?

1. Accept it – it may well be true. And however good you get, those thoughts are likely to turn up now and then.

2. Get present – you are the person on the spot. So make sure you take full advantage of that by bringing your attention to what you are doing.

3. Develop a growth mindset – it isn’t about being the best. It is about getting better.

Having The Courage To Be Vulnerable

Posted on September 10, 2012September 10, 2012 by Rachel Collis

You know, sometimes all you need is twenty seconds of insane courage. Just literally twenty seconds of just embarrassing bravery, and I promise you, something great will come of it – Benjamin Mee (Matt Damon) in ‘We Bought a Zoo’

When was the last time you committed an act of insane courage?

Emotional vulnerability takes a degree of fierce bravery. You might be hurt or criticised. You risk shame and humiliation. When it goes wrong you might feel like you want to run and hide. The events often play over and over in your mind as you try to work out how you could have avoided the pain.

But vulnerability can also help us to feel closer and more connected to others. We often find that when we share our pain, shame just melts away. We take a risk and ‘something great’ comes of it.

I want to suggest though that vulnerability just for the sake of it isn’t helpful. Vulnerability has to be in the service of something. It might be about love, belonging and joy. It might be part of doing extraordinary work or making a difference in the world. But it has to have a purpose.

Although the nature of vulnerability means that it is risky and takes courage, we can make it a little safer if we:

Make thoughtful choices about who to trust, when and with what aspects of our vulnerability.
Have clear boundaries and hold people accountable when they cross those boundaries.
Listen to our needs.
Respect the needs of others.
Stay connected to the people we are talking with. Notice their reaction.
Check assumptions about what they are thinking. They might be quiet because they are horrified but it could also be because they are deeply moved.
Increase resilience to the painful thoughts and emotions that come along with vulnerability. (You will be surprised to read that Acceptance and Commitment Training is helpful for this!)

I am running a low cost session on The Courage to Be Vulnerable at The Relaxation Centre of QLD on Sunday 16th September 2012 ( All proceeds go to the centre). If you happen to be in Brisbane on that day do come along. I would love to meet you.

Why I Am Not As Empathic As I Want to Be

Posted on August 29, 2012August 29, 2012 by Rachel Collis

Last year, my daughter Ellie, had her wisdom teeth out. It was horrible. It is a painful and unpleasant procedure and, to make matters worse, Ellie has a needle phobia. Ellie felt terrified but she hid it well and looked completely calm. This meant that I looked like a crazy, over-anxious mother insisting that my daughter wasn’t coping whilst Ellie appeared to be fine.

My worry for Ellie, combined with the difficulty in getting her the help she needed, was just horrible.

After the operation Ellie had a lot of pain and vomiting. I felt so bad for her. It was so distressing to see her in such discomfort.

Even now, when we talk about the operation, I have a tendency to get upset and hijack the conversation – suddenly I am going on about how I found the whole thing awful.

When my loved ones are in pain, I feel it so acutely that I struggle to be present and helpful. This is because I lack some key empathy skills.

Louise McHugh recently taught me that there are three aspects to empathy:

1. Perspective taking – Imagining how I would feel if I were you. Or, even better, if I was you, with your history and temperament and circumstances, how would I feel?

2. Being open to feel the painful emotions provoked by taking the other person’s perspective.

3. Handling those painful emotions effectively so as not to get so swamped and distressed that you can’t focus on supporting the other person. Strategies for handling painful emotions include mindfulness (getting present with your five senses; holding your pain with compassionate awareness) and connection to that still part of yourself that observes what is happening without being caught up in it.

If I am to become more empathic I need to work on the third aspect of empathy. When the feelings swamp me, I need to remember to breathe and get present. I need to connect to the part of me that can observe and transcend pain and difficulty. When a precious human being needs my help and support; I want to become better at giving them what they need.

How empathic are you? What gets in the way of empathy for you?

How Believing You Will Be Successful Leads to Success..or Not

Posted on August 17, 2012August 17, 2012 by Rachel Collis

If, like me, you watch ‘The Voice’ or ‘Dragon’s Den’ or ‘(Insert Country you live in here) Idol’ or any similarly painful and joyful reality TV show, you will have heard competitors proclaiming that they won because they had ‘absolute faith’ that they would win.

Ben Gulak after being given $1.25 Million by the Dragons said, ‘If you really believe in something, keep going after it. If you want it badly enough there is always a way. You can make your dreams come true’

But if you watch a few of these shows you might also notice that there are hundreds of people with ‘absolute faith’ that they would win and most of them don’t end up the winner.

(Be warned – this clip is painful to watch. Mary Roach who said ‘I want this so bad, there is no way I am not going to get it‘ and then gets a dose of reality.)

and sometimes it is actually the person who is a bit doubtful about how good they are who wins:

(The deeply vulnerable Karise Eden, winner of The Voice Australia, singing with her mentor, Seal.)

So what does this mean?

Believing you will succeed can help you to set challenging goals and persist in the face of difficulty which does increase your chances of success. But if you fuse with the belief that you will succeed and treat it as the absolute truth then you aren’t open to feedback. You don’t even notice subtle feedback and you respond to more direct feedback with defensiveness and anger. Which means that you can’t learn, improve or change tack. So you are actually less likely to succeed.

What is a better plan?

Be clear about what values you want to express as you go after your goal. Notice the moments when the desire to win pulls you away from being the person you want to be. Then pause and breathe and come back to living your values. For Karise it looks like she has some deeply held values around singing from her heart; opening herself to the vulnerability of connecting with her own pain as she sings.
Make a plan that gives you the best shot at success. Do some research. Have other people succeeded at something similar? What did they do?
As you progress seek feedback and adjust your plan as you get more information.
Have some clear ideas about how long you will persist. What sacrifices are you willing to make and what sacrifices aren’t you willing to make? What will you use as a marker to tell you it is time to quit and move on to something else or that it is worth persisting some more?

And remember, the goals that are most likely to lead to emotional wellbeing are about connection, curiosity and kindness. So perhaps you don’t have to win ‘The Voice’?

10 Factors to Consider When Rewarding Staff

Posted on August 4, 2012August 2, 2012 by Rachel Collis

David has been working hard to deliver exceptional service. His manager, Sarah, is pleased and wants to recognise his efforts, so she nominates him for an ‘Employee of the Month’ award. David then starts to slack off. He puts in less effort and seems less engaged by the work. Sarah feels frustrated. What did she do wrong?

It seems to be a good idea to reward people when they do a good job. But it can often decrease motivation. Rewarding people is more complicated than you might think. Here are 10 factors to consider when giving a reward:

Are rewards allocated in a way that seems fair to recipients?
Do they occur soon after the desired behaviour?
Do they tend to focus on clear performance standards. i.e Do I know what to do to get the reward?
Are the rewards matched to the individual? Different people find different things rewarding. Extroverts love a public announcement at a meeting, introverts don’t.
Most people find the following experiences rewarding: autonomy, respect, connection & belonging.
Do the rewards feel controlling? This is subtle. For rewards to feel fair, I need clear performance standards but if I feel like I am being rewarded for complying with instructions I will tend to be de-motivated. We value freedom and autonomy highly. A ‘reward’ that is about compliance can make me feel less autonomous. For example, ‘Thank you so much for getting that board paper to me today, I appreciate that you had to stay back last night to get it done‘ is probably rewarding unless the evening before you told me, ‘You have to stay back tonight to finish that board paper’.
Don’t use extra money to reward behaviours that the person would do anyway because they find the activity enjoyable or because doing it is in some way linked to their values.
Do help people to make the link between what they need to do and who they want to be i.e. their values.
Do reward behaviours that will help the person to learn something challenging. When we are just starting to gain a complex skill it is often hard and we need some external encouragement. Once we can do it well then we start to enjoy it for it’s own sake and we no longer need the rewards (in fact they can be counter-productive).
The best rewards are ‘natural’ – a smile; a thank you; an authentic expression of the impact of what the person did. (Again think: autonomy, respect, belonging and connection).

So what went wrong with David? He had been giving excellent customer service for the joy of it. The award changed that for him. He felt controlled by it. Sarah presented the award at the monthly team meeting and David is an introvert and felt embarrassed. David knew that Connie had been giving a similar level of service but she didn’t get a mention. He didn’t feel that Sarah had been fair and he now felt awkward around Connie. It had decreased his respect for Sarah and his feelings of connection to the rest of the team.

So, give others lots of respect and as much autonomy as you can. Build feelings of connection and belonging. But think carefully when you use bonuses and awards – they are risky!

Sources for this post:

Judy Cameron, Katherine M. Banko, and W; David Pierce Pervasive Negative Effects of Rewards on Intrinsic Motivation: The Myth Continues. The Behavior Analyst 2001, 24, 1-44 No. 1 (Spring)

Edward L. Deci, Richard Koestner, Richard M. Ryan A Meta-Analytic Review of Experiments Examining the Effects of Extrinsic Rewards on Intrinsic Motivation. Psychological Bulletin 1999, Vol. 125, No. 6, 627-6

and a thought provoking post to the ACT listserv by Dr Paul Atkins

Creating Great Mentoring Relationships

Posted on July 27, 2012 by Rachel Collis

Last night I spoke at an event held by the QUT Career Mentors Scheme. They were a great group of people – the mentees are students about to finish their degree and the mentors volunteer their time to support the students as they make the transition from study to work.

I shared some ideas on how to create great mentoring relationships, particularly how to avoid mentoring relationships that lack vitality and are….frankly boring.

Here is the handout that goes with the talk: How To Create Great Mentoring Relationships