Finding True North: How to Clarify Values (part 1)

Rachel wrote previously about how to get clear about values and that post helps explain  how values can be tangibly defined.  But once you have a clear definition, what then?

I’ve had huge problems defining my own values in the past and I’ve tried many, many different ways of doing so.  I can bore for Britain about values.  So what have I found?

Look for Patterns

I don’t think any single test or exercise has proved more illuminating than another, and I also think none has been a waste of time either.  So I’ve concluded the best way of exploring values is to do just that – explore.  That means being willing to commit to a period of reflection and to look for patterns across values exercises.  (In part 2 of this post, I will list a number of different ways of doing this).

Think ‘Core’ and ‘Satellite’ Values

My experience (both personally and with clients) is that spotting patterns in values tends to lead to two sets of values – what Richard Blonna calls ‘core’ and ‘satellite’ values.  The core values come up again and again, in nearly every context.  The satellite values are also important but depend more on the situation.

Some of my core values include doing meaningful work, learning, integrity, loyalty, being physically active, fairness, equity and justice.  Some of my satellite values include health and wellbeing, courage, creativity, security and competition.

Find True North

Unlike Blonna (and many other ACT theorists) I have never felt comfortable ranking values in order of importance.  After all, even core values depend on context.  I’ve never felt that having a ‘number 1’ value actually helps either me or my clients to move forward.

I prefer to take a list of core values and group them together as ‘True North’.  That is, a direction in which to travel which encapsulates what’s really important for that person. I then like to use the matrix to guide moment to moment action.  The matrix asks us to become really ‘present’ to our situation and then to ask:

Right now, in this moment, are you moving towards True North or away?

How to Evolve a More Vital Life

If you are reading this blog, you are probably the sort of person who wants a life that is vital.  According to Steve Hayes, ACT helps us to evolve more vitality by:

1.Undermining Repertoire Narrowing Processes 

What this means in everyday language is that when we are in the grip of strong emotions or have been hooked by painful thoughts our behaviour tends to narrow down and become inflexible. ACT aims to lessen this tendency so that we can choose our behaviour from a broader range of options. This means we can stop doing what we have always done (which tends to get us what we have always got) and start choosing our behaviour based on the circumstances and our values.

2. Situating action in the conscious present

Instead of our actions being triggered by memories of the past, or fears about the future, or inflexible rules; we observe the world as it is and take action based on this connection to the present moment.

3. Choosing your selection criteria

Rather than accepting the criteria the world has given us for what constitutes success or ‘correct’ behaviour, we choose our own values and use these values to guide our actions.

And so we evolve a more vital life

Flexibly choosing our behaviour based on both our values and what the situation offers, enables us to create more richness and vitality in our lives.

The research is growing that the approaches taken by ACT are successful in achieving these outcomes, which is rather cool for those of us interested in empirically supported interventions.

Handling Painful Thoughts and Feelings

If we are to live rich and meaningful lives, painful thoughts and feelings are going to come along for the ride. If I love with all my heart, at some point I will get hurt. If I value doing a great job at work, sometimes I will make mistakes and look like a fool. If I want to really connect with someone, I have to show vulnerability.

So, what is the best approach to handling the painful thoughts and feelings that are an inevitable part of life? Russ Harris suggests letting go of strategies that don’t work in the long run, such as:

  • Ignoring your painful thoughts and feelings
  • Believing your painful thoughts and feelings
  • Not believing your painful thoughts and feelings
  • Resisting your painful thoughts and feelings
  • Letting your painful thoughts and feelings control your behaviour.

Instead, Steve Hayes suggests:

  • Honouring your pain the way you would honour a friend by listening
  • Walking with your pain the way you would walk with a crying baby
  • Carrying your pain the way you carry a picture in your wallet

Could you show yourself that compassion when you are in pain?

Why Values in the Workplace Don’t Work

Since identifying and following my own values my life has changed immeasurably.  Not happier necessarily, but I am now truly engaged in what I do and experience a lot of meaning.  If you asked me today whether this life is what I would choose I would not hesitate to say yes.  6 years ago, I would have been stunned into silence.

My experience of values in the workplace is very different.  The usual approach is for a management team to identify the organisation’s values in a darkened room or at a ‘team away day’ in a hotel just off the M4.  Then, the values are declared via an exciting combination of communications experts, office posters and mouse mats.

What follows is the ’embedding’ phase.  This means identifying what behaviours the organisation wants to see to demonstrate each value.  Very often they will identify what ‘good’ behaviour looks like and what ‘excellent’ behaviour looks like.  These behaviours will be embedded into competency frameworks, which are then used to assess each member of staff at appraisal time, and help the organisation find the right cultural ‘fit’ with new recruits.

That, in my experience, is best practice.  And it is utterly useless.

The result is usually a sense of incomprehension (at best), and at worst cynicism.  It leads not to engagement, but a sort of dull compliance, coupled with an acute sense of injustice if a manager breaches the behavioural code.

From an ACT perspective, this is easily understood.  Because these are not values being implemented, but what is known as pliance.   Pliance is where…”wanting to be good or please others dominates over one’s direct, personal experience of what works.”  Pliance (taken from the word compliance) is therefore a form of rule-governed behaviour which does not take into account context.

Rule governed behaviour may be useful in some contexts, but it also leads to a kind of insensitivity to the environment which can harm performance and rob the individual of a sense of autonomy and control – both critical to engagement.

Put simply, values work in organisations is usually not values work.  It is a form of managerial control masquerading as values work.  It is more accurately described as pliance, or rule-governed behaviour, which leads to disengagement and an insensitivity to one’s environment.  Both of these will harm performance and wellbeing.

And both can be avoided.