Finding True North: How to Clarify Values (part 1)

Rachel wrote previously about how to get clear about values and that post helps explain  how values can be tangibly defined.  But once you have a clear definition, what then?

I’ve had huge problems defining my own values in the past and I’ve tried many, many different ways of doing so.  I can bore for Britain about values.  So what have I found?

Look for Patterns

I don’t think any single test or exercise has proved more illuminating than another, and I also think none has been a waste of time either.  So I’ve concluded the best way of exploring values is to do just that – explore.  That means being willing to commit to a period of reflection and to look for patterns across values exercises.  (In part 2 of this post, I will list a number of different ways of doing this).

Think ‘Core’ and ‘Satellite’ Values

My experience (both personally and with clients) is that spotting patterns in values tends to lead to two sets of values – what Richard Blonna calls ‘core’ and ‘satellite’ values.  The core values come up again and again, in nearly every context.  The satellite values are also important but depend more on the situation.

Some of my core values include doing meaningful work, learning, integrity, loyalty, being physically active, fairness, equity and justice.  Some of my satellite values include health and wellbeing, courage, creativity, security and competition.

Find True North

Unlike Blonna (and many other ACT theorists) I have never felt comfortable ranking values in order of importance.  After all, even core values depend on context.  I’ve never felt that having a ‘number 1’ value actually helps either me or my clients to move forward.

I prefer to take a list of core values and group them together as ‘True North’.  That is, a direction in which to travel which encapsulates what’s really important for that person. I then like to use the matrix to guide moment to moment action.  The matrix asks us to become really ‘present’ to our situation and then to ask:

Right now, in this moment, are you moving towards True North or away?

How to Evolve a More Vital Life

If you are reading this blog, you are probably the sort of person who wants a life that is vital.  According to Steve Hayes, ACT helps us to evolve more vitality by:

1.Undermining Repertoire Narrowing Processes 

What this means in everyday language is that when we are in the grip of strong emotions or have been hooked by painful thoughts our behaviour tends to narrow down and become inflexible. ACT aims to lessen this tendency so that we can choose our behaviour from a broader range of options. This means we can stop doing what we have always done (which tends to get us what we have always got) and start choosing our behaviour based on the circumstances and our values.

2. Situating action in the conscious present

Instead of our actions being triggered by memories of the past, or fears about the future, or inflexible rules; we observe the world as it is and take action based on this connection to the present moment.

3. Choosing your selection criteria

Rather than accepting the criteria the world has given us for what constitutes success or ‘correct’ behaviour, we choose our own values and use these values to guide our actions.

And so we evolve a more vital life

Flexibly choosing our behaviour based on both our values and what the situation offers, enables us to create more richness and vitality in our lives.

The research is growing that the approaches taken by ACT are successful in achieving these outcomes, which is rather cool for those of us interested in empirically supported interventions.

Handling Painful Thoughts and Feelings

If we are to live rich and meaningful lives, painful thoughts and feelings are going to come along for the ride. If I love with all my heart, at some point I will get hurt. If I value doing a great job at work, sometimes I will make mistakes and look like a fool. If I want to really connect with someone, I have to show vulnerability.

So, what is the best approach to handling the painful thoughts and feelings that are an inevitable part of life? Russ Harris suggests letting go of strategies that don’t work in the long run, such as:

  • Ignoring your painful thoughts and feelings
  • Believing your painful thoughts and feelings
  • Not believing your painful thoughts and feelings
  • Resisting your painful thoughts and feelings
  • Letting your painful thoughts and feelings control your behaviour.

Instead, Steve Hayes suggests:

  • Honouring your pain the way you would honour a friend by listening
  • Walking with your pain the way you would walk with a crying baby
  • Carrying your pain the way you carry a picture in your wallet

Could you show yourself that compassion when you are in pain?

Why Values in the Workplace Don’t Work

Since identifying and following my own values my life has changed immeasurably.  Not happier necessarily, but I am now truly engaged in what I do and experience a lot of meaning.  If you asked me today whether this life is what I would choose I would not hesitate to say yes.  6 years ago, I would have been stunned into silence.

My experience of values in the workplace is very different.  The usual approach is for a management team to identify the organisation’s values in a darkened room or at a ‘team away day’ in a hotel just off the M4.  Then, the values are declared via an exciting combination of communications experts, office posters and mouse mats.

What follows is the ’embedding’ phase.  This means identifying what behaviours the organisation wants to see to demonstrate each value.  Very often they will identify what ‘good’ behaviour looks like and what ‘excellent’ behaviour looks like.  These behaviours will be embedded into competency frameworks, which are then used to assess each member of staff at appraisal time, and help the organisation find the right cultural ‘fit’ with new recruits.

That, in my experience, is best practice.  And it is utterly useless.

The result is usually a sense of incomprehension (at best), and at worst cynicism.  It leads not to engagement, but a sort of dull compliance, coupled with an acute sense of injustice if a manager breaches the behavioural code.

From an ACT perspective, this is easily understood.  Because these are not values being implemented, but what is known as pliance.   Pliance is where…”wanting to be good or please others dominates over one’s direct, personal experience of what works.”  Pliance (taken from the word compliance) is therefore a form of rule-governed behaviour which does not take into account context.

Rule governed behaviour may be useful in some contexts, but it also leads to a kind of insensitivity to the environment which can harm performance and rob the individual of a sense of autonomy and control – both critical to engagement.

Put simply, values work in organisations is usually not values work.  It is a form of managerial control masquerading as values work.  It is more accurately described as pliance, or rule-governed behaviour, which leads to disengagement and an insensitivity to one’s environment.  Both of these will harm performance and wellbeing.

And both can be avoided.

Influencing our Thoughts and Feelings

We all have times when we want to get rid of painful thoughts or feelings. It would be odd if we didn’t – pain is unpleasant and wanting it to go away is sensible.

What strategies have you tried to get rid of unpleasant thoughts and feelings?

You might have tried:

  • Distracting yourself (focussing on something else or doing something useful);
  • Soothing yourself  (taking some slow, deep breaths; eating some chocolate; finding someone to reassure you)
  • Challenging the thoughts (Is it really true that I am lazy?)
  • Problem solving the issue that caused the pain (I am anxious because I am running late delivering this project so I will come up with a workable plan to get it finished on time).

Often these strategies are helpful BUT (yes, it is a big but!) they don’t work all the time and the times when they don’t work are often when we are most distressed. At those times nothing seems to stop our mind thrashing about. When we engage with those thoughts and try to make our mind see sense, we often actually increase how hooked we are. When we try to hold back or change the direction of the waves of emotional pain that are buffeting us, we just get exhausted.

The A in ACT stands for Acceptance. One of the things we may need to accept is that although we may be able to influence our thoughts and feelings, we can’t control them and sometimes in trying to control them we get actually get more hooked.

So what could we do instead? The best option seems to be to use mindfulness:

  • Observing our thoughts and feelings with curiosity and compassion
  • Allowing our feelings to rise and fall
  • Letting our thoughts come and go
  • Bringing our attention to this moment now – what we are experiencing through our five senses
  • Connecting with our valuesWho do I really want to be? And then,
  • Taking action based on our values.

Stop Wasting Time

Our lives are terribly short and we are fragile creatures. Wasting the time we have seems wrong. But how do we decide whether we are wasting time?

I watched the movie ‘Click‘ the other night. Not a movie I would recommend to you but at it’s heart was a really good point. It is easy for us to live our lives wishing we could fast forward through the boring bits and the painful bits. But hidden in those moments is the potential for meaning and purpose.

Hank Robb recently suggested writing down every evening what you did that day that was, in your opinion, time ‘well spent’ and also what you will do tomorrow that will make that day worthwhile. This is a wonderful suggestion.

I would like to add some ‘Click’ inspired questions:

1. As you decide whether something is or is not time ‘well spent’ think about the internal rules you use to discriminate between wasted time and time well spent. We often make the same mistake as Adam Sandler’s character and view working and achieving as time well spent whereas a whole raft of research suggests that time spent on family, friends and community is what gives life meaning.

2. Is it possible that something that seems like wasted time could become meaningful if you approached it with openness and curiosity? Listening to a loved one? Eating? Parenting?

Life is precious – shall we make it count?

The Smallest Step

Like many people, the need to take more exercise is a recurring theme for me. I have repeatedly set goals to do the ‘right’ thing – exercise for 30 minutes at least 5 times a week. And not once have I achieved this. Yes that is right ladies and gentlemen, not one single week. So now, when I resolve to take more exercise, my mind has a field day: ‘Yeh right. You won’t do that. It will be just like all the other times’. 

Russ Harris helped me with this at his Happiness Trap workshop. When he spoke about goal setting, he said:

  1. How does this issue relate to what is important to you? For me it is about wanting to do my best to continue to be a healthy partner, mother, friend, hopefully even a sprightly grandmother.
  2. This issue will likely keep turning up in your life. You will get older and wiser and sometime in the next 5 years you will notice that you have fallen back into your old self-defeating patterns … and again in 10 years…. and again in 15 years. Can you feel compassion for that future you? I found acknowledging that this issue keeps on turning up oddly reassuring. I do hope that in the future I will treat myself with compassion – beating myself up certainly hasn’t helped.
  3. Decide on a very small action you could take that would move you towards your value. I decided I would run up and down the stairs in my house twice a week.
  4. What thoughts, feelings, memories and urges are likely to turn up as you take that action?  Are you willing to experience them in the service of that value? Well if you put it like that…

And here I am not only running up my stairs but also standing at my laptop and meeting friends for a walk rather than a coffee.

In terms of behavioural change, Russ did some important things here. He:

  • Linked the behaviour change to values. This builds motivation.
  • Suggested that lapses are to be expected – and that the best way to deal with them is with self-compassion.
  • Encouraged some acceptance of the unpleasant thoughts, feelings and sensations that are likely to arise. Acceptance of unpleasant internal experiences (thoughts, feelings etc.) is associated with a tendency to persist in the face of difficulty.
  • Encouraged focussing on taking one small step forwards. Taking even a small action towards achieving a goal, builds motivation for more action.

When you are next working towards changing your own behaviour or perhaps coaching a member of your team to improve some aspect of their work – remember to work out how the action links to values, make the first step very small and respond to lapses with compassion.


Maths Problems v Sunsets

I was recently at an ACT workshop run by the amazing Kelly Wilson. He explored some interesting idea’s about how our minds work. How we have this endless drive to solve problems – and sometimes this isn’t helpful.

One of the wonderful things about ACT is that it is ‘open source’ – people are pleased if you use their stuff. So a few days later, I tried out Kelly’s approach:

 

Your Three Selves

Stop for a moment and think about who you are….

In response to this question most of us come up with a list of statements about ourselves, perhaps some memories; some labels about the roles we play; some values; our beliefs about our personality: I am a mother; I am a business woman; I am a gardener; I like chocolate; I am kind; I am lazy; I am messy; I have a Derbyshire accent….

We develop these ideas about ourselves throughout our lives but particulalry in childhood – who we are, what we like; what we dislike. These stories we have about ourselves are important because they help us to maintain some sense of self coherence. However, if we treat these self descriptions as true, fixed and unchangeable then they can limit us. It is helpful to hold these self-descriptions lightly. One term to describe this aspect of the self is ‘the conceptualised self’.

There is another aspect of self. This is the part of us that watches what is happening in each moment. The part of us that can notice our thoughts, feelings and actions. Research on mindfulness suggests that if we can learn to observe our thoughts and feelings with openness and curiosity we can make better decisions, perhaps because we get better at noticing our thoughts and feelings rather than being unconsciously controlled by them. This aspect of ourself is called ‘self-as-awareness’.

The third self is the ‘observer self’. This is the ‘you’ that is the context in which all of these thoughts and feelings occur. The ‘you’ that notices that you are noticing your thoughts. The ‘you’ that has been consistent all through your life, even though you have grown and changed. Sometimes we become aware of this unchanging part of ourself during a moment of crisis. People who have coped resiliently with traumatic events often talk about connecting with this part of themselves: ‘I realised that there is a part of me that can not be hurt by painful thoughts, feelings and memories or even outside circumstance.’ Steve Hayes describes this aspect of the self as like the sky – our thoughts and feelings are like the weather, constantly changing, but the sky is always there. Having a sense of this unchanging aspect of the self can help us to handle difficulty with more grace and less panic.

Is It a Good Idea to Act Authentically?

Well, it depends how you define authenticity.

Authenticity can be problematic when we define it as freely expressing our thoughts and feelings. I have made this mistake many times in the past. I believed that it was wrong to hide my true feelings, that it was important for me to be ‘honest’ with others. The problems with this approach were:

  • It involved treating my thoughts and feelings as if they were true. I have since come to realise that sometimes they don’t reflect the reality of a situation!
  • It meant that my thoughts and feelings had control of my behaviour.
  • It meant other people had to deal with my ‘stuff’ – sometimes that was helpful, at others, frankly, it wasn’t.

A better definition of authenticity is when:

  • Behaviour, goals and values are aligned.
  • Values are freely chosen rather than imposed by others. They feel like an expression of my best self. The person I really want to be. Working out authentic values can take some time. We have to cut through what we have been taught is good and proper and get to the heart of what is important to us. There are some tips on how to do this here.
  • I am honest with myself about my thoughts and feelings and then choose what to communicate with others. Hiding from thoughts and feelings leads to behaviour that feels inauthentic to others.

This way of behaving is associated with a number of positive outcomes:

  1. I feel like my behaviour is an expression of my true self – which feels important.
  2. Mindfully noticing my thoughts and feelings and then choosing which ones to act upon provides opportunity for growth.
  3. I will tend to put more effort into pursuing self concordant goals that align with my values.
  4. I feel more satisfaction when I achieve self-concordant goals.
  5. Others are more likely to trust someone whose behaviour is both predictable and transparent. Choosing behaviour based on a consistent set of values leads to more consistency than being pushed around by whatever thoughts and feelings show up at any particular moment.
So, yes it is a good idea to act authentically – as long as that means acting in accordance with deeply held values.

For further reading on the research relating to authenticity:
Chapter 11, Character Strengths and Virtues by Christopher Peterson and Martin Seligman