Myths and Mistakes in Goal Setting

I have recently come across some highly competent professionals who say they have become reluctant to set goals.  They don’t think that goal setting really works.

I am interested in this. I wonder if they have run into problems with goal setting because they have adopted some common, counter-productive goal setting myths. So here are some problematic but common goal setting ideas.

  1. Spend a lot of time visualising success.  A mistake.  This can actually decrease motivation –for those of us who are upbeat, imagining the wonderful outcome in detail may trick us into feeling like we have actually experienced the positive outcome, so we don’t need to do it in real life.  Or the visualisation can trigger a cynical response from our mind: ‘Yeh, Like that would happen!’ or ‘Won’t it be terrible if I don’t achieve this’. Instead, spend time making an action plan. Run through the plan in your mind to see if you can identify any likely problems that you need to deal with.
  2. Spend a lot of time getting your thinking right. Another mistake. Having confidence that you will achieve the outcome is very helpful as it encourages persistence – but this confidence only really comes from experiences of success in the real world rather than trying to persuade yourself that you will succeedwithout any meaningful evidence to back up the belief.  Instead,
    • Accept that if you move out of your comfort zone your mind is likely to start to chatter. Thank your mind for this and gently carry on.
    • Divide the steps up into bite sized manageable chunks – as you experience success your confidence will grow. And, accept that each time you move forward, your mind is likely to start chattering again.
  3. Rewarding yourself for progress – this is kind of odd.  As if you are in two parts – the part that doles out a reward and the part that does the task.  Think back – how many times do you actually follow through on this?  Do you really, genuinely only allow yourself to watch ‘Gavin and Stacey’ once the ironing is done? Does this strategy really work for you?  Are you genuinely more likely to do the ironing because you know that then you will be ‘allowed’ to watch ‘Gavin and Stacey’?  I think that this is a tiny bit psychotic (sorry)! Most of us think we will follow through with our plans to ‘reward’ ourselves but then we either just give ourselves the reward anyway (and justify it with ‘Well I have had a hard day at work and I am sure I will do the ironing later’) or we do the task and don’t give ourselves the reward (‘When I lose 5kg I will treat myself to a massage’ – Yeh right, I bet you will!). Instead, link your goals to your values. Ask yourself: What is important about this?  How does taking this action move me towards being who I want to be in the world?
  4. ‘Rewarding’* others for progress – e.g. giving a bonus. This may work in the short term but it is often ultimately de -motivating.  If an external reward is attached to something I would have done anyway, (e.g. doing my best at work) then,
    • Doing my best can start to feel like something I ‘have to do’ rather than ‘choose to do’ which is a punishing feeling
    • I stop doing my best if the ‘reward’ isn’t available
    • The ‘reward’ has to keep getting bigger for it to feel like a reward  and if it doesn’t then I will tend to stop doing my best
    • If I don’t get the ‘reward’, I feel punished

Instead, start from the assumption that your employees want to do a good job.  If possible, pay them a little over the market rate so they don’t feel taken for granted. Manage them and the organisation well, so it is easy and intrinsically rewarding for them to do a good job.  (More on this in other posts)

5. Setting challenging goals. For some personality types this works well. People who enjoy risk are motivated by ‘audacious’ goals.  These folk have a tendency to climb Mount Everest and then become motivational speakers who want to teach us ‘how to climb your inner Mount Everest’. Ignore them if you don’t have the same love of risk. Instead, set goals that feel achievable and meaningful to you.

Coming soon – more tips on effective goal setting

* A note on rewards – In this post I am using the term ‘reward’ in the way it is commonly used i.e. giving someone something external (like money or praise) when they do what you want. From the perspective of behavioural science this isn’t an accurate use of the word. There is an excellent discussion of this here

People Assume It’s You, Not The Situation

The ‘fundamental attribution error‘ is a psychology term used to describe how we often make mistakes in interpreting why people have done something.

‘People have a tendency to give personality based explanations for other peoples behavior more weight than situational factors. ….(But) people tend to explain their OWN behavior to situational factors more than personality factors.’

An example of this is, if I see you respond angrily to a difficult customer I am likely to conclude that you are impatient or unskilled in customer relations but if I snap at a customer I know that it is because I am sleep-deprived because my child has been unwell and frustrated because this is the fifth time I have dealt with unreasonable complaints from this particular customer.

Susan Weinschenk says that knowing about the fundamental attribution error doesn’t seem to stop us from continuing to make it. Which is sort of reassuring to me because I repeatedly notice myself doing it!  She suggests we:

‘try and build in ways to cross-check your own biases. If your work requires you to make a lot of decisions about why people are doing what they are doing, you might want to stop before acting on your decisions and ask yourself, “Am I making a Fundamental Attribution Error?”

My approach is to build some flexibility into my interpretation of the event by brainstorming as many different explanations as I can for why the person might act that way.

How To Transform a Team

Sometimes teams become unhappy. Just like in a bad marriage, all the interactions become loaded. Problematic behaviour is noticed and ruminated upon. Attempts to improve things go unnoticed and wither. People are in pain and at a loss how to improve things.
So what needs to happen to change things?
My work with unhappy teams suggest a few ideas
1. Explore the situation with curiosity – are there some real world problems that are adding to the disharmony? Things like lack of role clarity, lack of resources, unclear expectations? Fix these.
2. Acknowledge – the pain; the impulses to act out that pain and make things worse; the many attempts that people have made to improve things; the feelings of hopelessness, ‘Things are never going to get better’.
3. Develop some team values. At all costs avoid motherhood statements here. Find the words that express what, deep in their hearts, team members want this team to stand for. The team values statement should be a clarion call – something so powerful that people are willing to face the pain of taking action to sort the mess out. To take action over and over again even if it doesn’t seem to lead to change. Change is slow and hard won – we often need to labour unrewarded for a while before things improve.
4. Agree on behaviours and actions that align with those values. What would your customers, colleagues etc see and hear you doing if you were living those values?
5. Make a plan for when they relapse. How will you respond when someone doesn’t live your agreed values?
6. Encourage them – be a cheerleader in the tough times.
Do all this with compassion, curiosity and openness and perhaps, just maybe, things might change.

So Do Your Really Care About Your Team?

How likely is it that your team would say ‘Yes’ in response to the following statement?

My supervisor, or someone at work, seems to care about me as a person’

If they do say ‘Yes’, would you be one of the people they think of as demonstrating ‘caring towards others’?

Gallup has found that people who answer ‘Yes’:

  • Are more likely to stay with the organisation
  • Have more engaged customers
  • Are more productive*

So, caring about your employees/co-workers seems to be a good idea. But, so often this comes across as fake and, in my opinion, fake interest is worse than no interest at all.

In order for this to feel authentic to both you and others, it needs to connect to a deeply held value. So, my question for you is: Who do you want to be at work? How do you want others to see you? If ‘caring’ is a value you want to enact at work then not only will you feel authentic and vital but you might just be adding to the bottom line too!

* Taken from Vital Friends – Tom Rath

The Near Enemy of Psychological Flexibility

I recently presented an ACT workshop with NeLi Martin and she spoke about the concept of the ‘near enemy’.

In our attempts to become better people the near enemy can actually be more dangerous than the far enemy.  For example, the far enemy of compassion is hatred but the near enemy is pity. It is easy to differentiate compassion from hatred but much more difficult to spot the more subtle differences between pity and compassion.
In this blog, I often mention psychological flexibility because it is associated with well being.  Steve Hayes defines psychological flexibility as:

The ability to contact the present moment
fully and without defence
as a conscious human being
engaged in life as it is – not as your mind says it is –
and, based on what the situation affords,
changing or persisting in behaviour
in the service of chosen values.

The far enemy of psychological flexibility is ‘experiential avoidance’ – making inflexible choices that aren’t aligned with values and that have the core aim of avoiding painful thoughts, feelings or memories.  Experiential avoidance is associated with all sorts of poor outcomes.

But the near enemy is to turn the choice to live a value laden life into a harsh, ‘fake it ’til you make it’; ‘suck it up’; ‘carry on regardless’ approach.  I think if we want to avoid this near enemy, we need to have a stance of self-compassion when we are doing our best to live our values.

The Well Being Equivalent of 5 Fruit and Vegetables a Day

The Foresight Mental Capital and Wellbeing Project aimed to, amongst other things, ‘identify the wellbeing equivalent of “five fruit and vegetables a day”.’ Based on an extensive review of the evidence they came up with:

1. Connect… with the people around you.
2. Be active… find a physical activity you enjoy that suits your level of mobility and fitness… and do it!
3. Take notice… be curious. Savour each moment. Reflect on your experiences to help you appreciate what really matters to you.
4. Keep learning… try something new. Rediscover an old interest. Set a challenge you enjoy achieving.
5. Give … practice intentional acts of kindness. Show gratitude.
Nice.  These truths about how to live a good life are fairly obvious. It interests me how often I need to be reminded of them if I am to actually do them.

I would also add a sixth ‘serving’  – without this one, the others are pretty meaningless:
6. Develop Psychological Flexibility

The ability to contact the present moment fully and without defence as a conscious human being engaged in life as it is – not as your mind says it is – and, based on what the situation affords, changing or persisting in behaviour in the service of chosen values (Steve Hayes)

The evidence for the association between psychological flexibility and emotional well being is becoming pretty compelling.