Humans can get used to a lot of unpleasant circumstances but we never get used to unresolved conflict with those around us. We find it stressful. It is draining. Being skilful at managing conflict can help us to become more effective at work. We get more collaboration from others and we waste less energy.

This session will help you to understand the causes of conflict, so that you can develop meaningful solutions. You will learn skills to help you to handle your own and the other person’s emotional response to the conflict more effectively. You will learn how to get the best outcome for all concerned by focussing on identifying and solving the shared problem(s). We will explore how your values can act as a compass to help you to steer a path through the conflict. You will learn how to remain flexible when the stakes are high, so that you can see and create opportunities for resolution.

Next time that conflict rears its head, you will be able to step forwards and create something different.