Communications Training

We offer two Communications Training courses:

Building relationships through effective communication
Why is connection important?(values)
Getting grounded so that you can observe the interaction (present moment and observer self)
Delivering a message – taking second position – How does my communication impact on others? How do others interpret what I say? Getting the response I want by focussing on the WIFM of the other person. (Values, committed action)
Effective listening skills – being present; asking good questions, demonstrating understanding, showing empathy, finding out what is really going on, identifying and overcoming blocks to communication (away moves)

Understanding the causes of conflict (present moment)
Using your values as a compass to help you steer through conflict
Understanding and handling your own and others emotional responses during conflict (defusion, acceptance)
Letting go of ‘being right’ – focussing on identifying and solving the shared problem (valued action)
How to get the best outcome for all concerned (defusion,acceptance)
Understanding the difference between a judgment and an observation (present moment, defusion)
Becoming better at observing what is really going on (present moment, defusion)
Deciding whether to raise an issue (values, committed action)
How to raise a difficult issue (values, committed action)
Handling your own thoughts and feelings (defusion, acceptance)
Acting with integrity (values, committed action)