Whenever we work in a team there is a tension between getting the outcomes we want and contributing to the outcomes that others need.
If I spend time giving John the information he needs to get his board paper written, then I might have to delay my meeting with my direct report, Sarah, and as a result she doesn’t meet her deadline. I will need to trust that, at some point in the future, John will return the favour.
Humans are incredibly good at quickly recognising whether to cooperate with others or whether to just look out for ourselves. Within minutes of joining a group we size up the situation and adjust our level of contribution accordingly. We have learnt this skill because being cooperative in a competitive environment is a really bad idea.
David Sloan Wilson has been doing some cool research on this in his home town of Binghamton. He has found that the culture of the suburb where teenagers live determines to a large extent how prosocial they are (i.e. how readily they will take voluntary actions to benefit others, such as sharing, comforting, helping, rescuing). If teenagers move from a harsh suburb to a more nurturing environment, they often become more prosocial.
It looks like certain environments encourage people to be cooperative, trusting and kind and other environments don’t.
So what does this mean for you and your team? If your team aren’t very cooperative; it may not be because they are selfish or difficult; it may be because the environment isn’t set up to encourage prosocial behaviours. How do we create those environments?
In his work with groups at Binghamton, Sloan Wilson uses Elinor Ostrom‘s design principles, which are:
- Strong group identity and purpose
- Clearly defined boundaries
- Getting rewarded for contribution. Members of the group agree a system that rewards people for their contribution to group outcomes
- Group members create their own ground rules and make group decisions by consensus
- Monitoring - a process to check for free-riding or active exploitation by individual group members
- Graduated consequences for inconsiderate or selfish behaviour
- Mechanisms for fast and fair conflict resolution which are cheap and easy to access
- Local Autonomy - The group (and subgroups within the larger team) have some authority to manage their own affairs
- Where the group is part of a larger system, they are organized as multilayered nested enterprises. Each group has its own governance that fits within the larger group. Local efforts are linked together.
Ostrom found that groups that have these principles in place are more likely to work together to look after group resources rather than compete for and ultimately deplete them.
Sloan Wilson has been applying these principles to create changes in schools and neighbourhoods with surprisingly good effect.
My experience is suggesting they are helpful for workplace teams too.
Sadly Elinor Ostrom passed away on June 12th. My hope is that her contribution will live on, helping us to improve the way we interact with each other and the world.